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West Virginia American Water Public Services & Utilities

1600 Pennsylvania Avenue
Charleston, WV 25302-3932
(304) 353-6300 | (800) 685-6880
Fax: (304) 340-2076
Click here to visit WV American Water's website
View Map
I-77/I-79 North. Take Exit 102/Westmoreland. Turn Right onto Westmoreland Drive at stoplight. Continue through one light and turn Right onto Pennsylvania Avenue. Enter through gate on left at main entrance.
Customer Service is availabe 24 hours a day, 7 days a week, 365 days a year

about us

West Virginia American Water provides high-quality, reliable water service across West Virginia; proudly serving our customers, our communities and the environment across West Virginia for more than 125 years. We are the largest water service provider in the state, serving 318 communities in 19 counties. We are honored to be your local water company.

West Virginia American Water systems treat more than 50 million gallons of water each day, send it through 3,500 miles of water main, to reach more than 600,000 West Virginians 24 hours a day, 365 days a year; and we provide all of this at about a penny per gallon. We abide by regulations, invest in our vast infrastructure, educate our customers on wise water use, and help out where we can in our cities and towns. In West Virginia, we conduct more than 45,000 tests per year for about 100 potential contaminants, checking drinking water quality at every stage of the water treatment and delivery process.

West Virginia American Water, a wholly owned subsidiary of American Water (NYSE: AWK) is the largest investor-owned water utility in the state. More than 280 West Virginia American Water employees, including water quality specialists, distribution and field service personnel, plant operators, engineers and meter readers, carry out the company's foremost responsibility of providing high-quality, reliable water service to our customers around the clock. This service is through our long-term commitment to investing in water infrastructure, and by our experienced, dedicated employees who are active corporate citi


  • Established in 1886
  • Provide high quality, reliable water service to 600,000 West Virginians
  • West Virginia's largest water service provider
  • Award-winning water quality
  • Investor-owned subsidiary of American Water (NYSE: AWK)